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tirsdag den 7. august 2012

Social Media in big events – how should corporate react?



It is quite obvious that Corporate has an opinion on how and when members of an organization react during a big event. During the London 2012 Olympic Games Twitter, Face book personal blogs and other Social Media, are becoming a more important part of the promotion of the individual sport performer. The International Olympic Comities are trying to form rules of engagement for the individual performer to make sure that corporate (The Olympic concept) will be respected.
But can you make rules from Top management (IOC) and is it the proper way to control or try to control social media?
"The International Olympic Comity (IOC) objective is to secure that each of the athletes treat each other respectfully and live up to the Olympic ideals perceived as restrictive."
In my opinion there is no problem in advising your employees or Athletes in how corporate want to be presented in the public room.  If you are part of a corporation or an athlete in the Olympic Games you have to apply to the rules as long as these rules do not limit the individual’s freedom of speech and expression.  The rules made by IOC do not in my opinion limit the athlete’s right to express them self. All athletes are encouraged to use Social Media to tell their fanes about themselves and how they progress in the games. The rules/objective made by IOC; is do not use Social Media to express your feelings about other athletes and do not report directly from the competitions.

These simple rules will not destroy the power of Social Media but just prevent the media to be abused in the way to create hate towards officials and competitors. The idea with Social media is not to use it as a smearing media not in the Olympics nor in corporate context.  When a corporation or and individual uses social media it is important to take into consideration that you have the proper content in the right context. Social Media is about creating communication and interaction among the creator of an activity and the fans you have as an athlete. So every initiative you as an athlete or an employee create should, at a minimum, track three key social metrics:

  • Activity is the amount of outbound activity you as an athlete or your company brand share, publish and communicate with online users.
  • Reach serves as the measure of how large a community you as an athlete or an employee are reaching through your social media activity
  • Engagement represents the overall interactions you as an athlete or an employee are experiencing in social channels.
If the athletes in the 2012 London Olympic Games look upon the IOC Social Media engagement rules it should be easy to aligned their own Social initiatives with the IOC objectives - that each of the athletes treat each other respectfully and live up to the Olympic ideals perceived – and herby secure that the athletes do not have any limitations in their ability to express themselves freely.